EduConnect is built and run by a small, reachable team. No ticket labyrinths, no chatbot loops — pick the right channel below and write to a person who actually works on the platforms. Most mail is answered within one business day.
Support in English and Amharic · Mondays to Fridays, 9:00–17:00 EAT
Accounts, billing, live classes, courses, results, admissions — anything on BirrClass or BirrSchool that is stuck, unclear or broken. This inbox also handles general questions about EduConnect.
support@birrtech.devDistributors, NGOs, ministries, school groups and platforms that want to build on or with EduConnect. Tell us who you are, where you operate, and what you want to make possible.
partners@birrtech.devInterviews, data requests, brand assets and fact-checking. We answer on the record, with numbers we can stand behind, and we are happy to share our engineering principles in public.
press@birrtech.devWithin one business day for support and general mail, usually sooner. Partnerships and press may take an extra day when we need to prepare a proper answer — but every message gets a human reply, not an autoresponder.
The platform (BirrClass or BirrSchool), the email on your account, and what you expected versus what happened. Screenshots help enormously. Please never send passwords — we will never ask for them.
This site is 100% static — there is no form to fill and nothing to track. A plain email lands straight in our inbox.